[Airline] My KLM Flight Experience

KLM Royal Dutch Airlines was founded in 1919. To this day, KLM is the oldest airline still operating under its original name and the national airline of the Netherlands. KLM has been part of the AIR FRANCE KLM group since their merger in 2004. To find out more about my flight experience with KLM, do read more.

Recently, I went on a trip to bali (read more) with my bf and his family. Usually, I tend to take Singapore Airline, Silk Air, Thai Airway, Cathay Pacific Scoot Airline, Jetstar, Tiger Airline, and Airasia. This time, we decided to try KLM due to its low fare during the promotion period. My round-trip fare to Bali from Singapore was only SGD $150. Bf found this promotion and made the decision. Being a fan of blue colours, KLM really excite me for the flight knowing that the plane will be blue and everything on board too.

1. Purchase Of Tickets

Unlike other airlines, the website of KLM was really clean, simple and elegant. The layout was similar to its airplanes colours - blue and white theme.

The first thing you will encounter upon entering the web (www.klm.com) is to choose the country of departure and the preferred language so that they can update the travel route based on your selection.

You will be directed to this webpage where you can do your selection.

Unsure of which country to visit? Need some inspiration? You can click on “I want to see all destinations). It will divert you to travel guide where they provide you with information on the country and travel time based on the country of departure you have previously selected.

“Get Inspired” icon would display a list of Handpick selection of countries that KLM recommend to you.

“Filter & Find”would help to narrow the selection to cater to your budget, interest and region.

The purchase of ticket was really easy. The purchase of ticket only required 3 things - Name, Email & Contact Number. It facilitates fast booking procedure.

2.Check-in

SG-Bali

We received an email regarding doing an online check-in about 30hrs before the flight time. For fear that if we do online check-in, we do not received the physical air ticket for safekeeping as memory. (Ps.. wrong mindset). So we ignored the email.

When we reached airport 2 hrs before the flight time, the check-in counter was already open. This was when we were informed that we could not sit together.

Below is my conversation with the KLM Staff at the check-in counter.

Me: Why can’t we sit together? We have selected our seats at the point where we buy our ticket?

KLM Staff: This is because you did not do online check-in.

Me: I think it is not reasonable. When we book our ticket, we selected the seats. What’s the purpose of selecting the seats when we cannot have the seat (serve no purpose?)

In order not to spoil our holiday mood, we agreed to the new seating arrangement.

Bali-SG

Learning from our last experience, we did online check-in and thus we got the seats we originally chosen. **Bear this mind~** Personally, I find the return ticket better looking as it encompass the blue theme of KLM.

3. Aircraft

The aircraft that we board for Bali to SG was better as the screen for the aircraft was touch screen. Even The call button and light button was controlled by the screen.

The blue flight~

SG-Bali

Inflight entertainment à games, movies.

The remote control was slightly slow in response.

The screen was also meant to be used for safety demonstration

The seat was spacious and there is also adjustable headrest.

To know how the aircraft looks, play around with the 360° camera.

Post from RICOH THETA. - Spherical Image - RICOH THETA

Instruction:

This is a 360 degree camera. So you can view different angle.

Drag Hand cursor to switch angle in the video.

+Zoom In

- Zoom Out

Bali-SG

The return flight was generally similar with the one we board to bali. Expect that the in-flight screen was touch-screen when we return.

Plug Found At The Seat For You To Charge Your Appliance

Touch –Screen

Real-time Flight Route

Real-Time Flight Level

4. Service

The flights attendants were really fast to respond to our needs. Earphone and hot towels were immediately served upon flight stabilization. It was also very interesting to have safety demonstration to be done not by flight attendants; it was broadcasted on the screen.

Complimentary headphone

Safety Demonstration

5. Meals

The inflight meal was really delicious :D

SG-Bali

The beef fried rice was fragrant and served hot, filling our hungry tummy.We ate the beef fried rice as we are unaware that it was beef.

The bread was crispy on the outside and soft in the inside. The butter helps to enhance the taste.

The chocolate chips pound cake was really delicious. It was slightly sweet but the pound cake was soft and textured.

The salad was served cold, sour and spicy. It was the only food not to my liking.

Free choice of drinks – wine & soft drink

The metallic silver plastic utensils helps to enhance its “class”

The dish tray was also decorated with unique art piece.

After meal Drinks~

Bali-SG

The return meal was more Asian taste serving curry chicken (not spicy), Lemon pound cake with condensed milk, salad and bread.

Curry Chicken: It was not spicy at all, making it suitable for all to eat. The curry was fragrant with natural coconut smell.

Lemon Pound Cake: It was appetizing and sweet. The pound cake was soft and chewy.

Bread: Crispy and soft

6. Information / Travel Incenti ves Meals

Even after our flight completed, we received an email to ask us to join their contest for a chance to win a pair of ticket to our ideal location.Most airline customer service will end upon completion of the flight. KLM was slightly difference. It provide more travel incentives such as this promotion.

From the email, we are diverted to http://www.ifly50.com/en_sg/50 . I was astonished by the beauty layout. On the web, there are 50 destinations for you to choose top 5 favourite destinations. I was surprised by the amazing view of the various location.